Managing Jira Service Projects (JSM)

Course Duration:

7 hours (s1 4hrs + s2 3hrs)

This course is an introduction to creating a service desk for your customers and managing a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal.

Register here

Next Training Sessions

COURSE
DESCRIPTION

A good service desk helps your service team resolve customer requests fast and even helps customers self-service immediately. This live team training will get your team up to speed configuring and branding customer portals, creating queues and SLAs for service teams, using a linked knowledge base, adding participants, and automating service projects. There’s also a variety of business use cases to understand best practices for each topic.

What you’ll learn

Help your service teams by creating queues and automating common tasks
Help your customers by creating SLAs and customizing the Customer Portal & more
Create and administer service projects

‍

who should attend

Anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

what’s included