Customer Stories

Faced with delays and lost requests, a financial services company partnered with ServiceRocket to overhaul their response system. Learn how a tailored approach using JSM brought speed, structure, and security to their workflow.

Discover how ServiceRocket helped a large public sector organization improve data security and collaboration by standardizing Jira and Confluence configurations. Our solution enhanced efficiency, streamlined reporting, and enabled more informed decision-making with restructured user access and insightful dashboards.

See how ServiceRocket helped a customer switch from ServiceNow to Jira Service Management, cutting costs and boosting functionality.

A tech company experienced delays with a previous Atlassian partner during their cloud migration. ServiceRocket took over, completing the migration in 10 weeks and saving the company 20% of their budget. Effective communication and swift execution built trust, leading to further collaboration on implementing JSM for their HR team.

Yilgarn contacted ServiceRocket for help implementing Atlassian Confluence and JIRA to become their knowledge-sharing network and enterprise issue tracking system. They needed to import existing business data and get the new software platforms up and running in a very short period of time.

When VMware needed custom JIRA add-ons to help the flow of internal operations, they trusted ServiceRocket. ServiceRocket quickly delivered a unique solution that helps managers keep their teams in sync.

When a prominent athletic retail company renewed their Atlassian Managed Services support contract with ServiceRocket, they expanded the scope of the new contract to focus on high-priority items identified as part of a health check. The agile development work allowed them to quickly respond to changing market conditions and increase their Jira usage.

This software company needed an authorization solution to give people access to only what they needed. They turned to ServiceRocket to set up a system to submit access requests by integrating Jira Service Management (JSM) and multiple APIs with Slack for advanced authentication processes.

This company builds confidence in students everywhere as a leading global provider of educational course materials, eTextbooks and online learning that serve post-secondary institutions, K–12 schools and libraries.

A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.

A Fortune 500 technology and innovation company — already partnered with ServiceRocket for Atlassian migrations — needed help scaling their use of Atlassian as they brought on more users and teams.

A mobile phone operator faced a major challenge due to a data breach in their on-prem environment. Seeking a resolution, they turned to ServiceRocket for support in rebuilding their processes on Jira Service Management (JSM) Cloud.