Challenge

ServiceRocket’s customer, a leading international airline, needed to optimize costs and enhance security. The airline sought to migrate from their Atlassian Data Center environment to the cloud while also replacing a legacy scripting app. However, they faced challenges due to their heavy reliance on the app’s scripts for Jira Query Language (JQL) functions. They were also concerned that the third-party app could introduce security vulnerabilities.

To address these issues, the airline aimed to implement a customized solution that would replicate the app’s functionalities, reduce costs, and streamline automation.

Solution

ServiceRocket began the migration effort by conducting a detailed analysis of the airline’s existing scripts, workflows, conditions, validators, and JQL functions within the legacy app. This ensured a thorough understanding of their current setup and how it could be optimized with Atlassian Forge. ServiceRocket then identified which functions were frequently used and assessed their impact across projects.

By eliminating dependencies on the legacy app, ServiceRocket streamlined the airline's cloud migration, reducing costs and mitigating security risks.

ServiceRocket leveraged Atlassian’s Forge platform to create a more robust, sustainable, and cost-effective alternative to replace the legacy app’s search capabilities. The new app allowed Jira users to create advanced JQL filters via custom functions.

With this improved user experience, users were now able to find information faster and more efficiently, resulting in increased productivity throughout the organization.

Results

ServiceRocket’s migration service leveraged Forge to not only replace the legacy app’s JQL functions while also delivering key improvements for the airline:

Speed: Reduced search result times by 30-40%.

User Experience: Integrated seamlessly with the native JQL UI, unlike the legacy app.

Data Security: Ensured all customer data remained within Atlassian's secure environment.

Costs: Achieved five-figure savings in overall IT expenses, reducing operational costs and improving efficiency.

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By reducing reliance on an expensive third-party app, the airline not only improved performance—thanks to Forge’s faster execution of JQL functions—but also enhanced security.

Since Forge operates entirely within Atlassian’s cloud environment, the airline no longer faces the risks associated with the usage of external apps. This ensures their data stays protected while benefiting from a more secure and cost-efficient solution. 

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As a Platinum Solution Partner with over 20 years of Atlassian ecosystem expertise, ServiceRocket is ready to create a customized Forge solution for your enterprise.

ServiceRocket leads the industry in Forge-based transformations, empowering enterprises to accelerate cloud migrations with secure, cost-effective solutions. ServiceRocket’s expertise in custom app development positions ServiceRocket as thought leaders—driving innovation and efficiency for businesses transitioning to the cloud.

Ready to streamline your cloud migration, reduce costs, and fortify security with Atlassian Forge?

‍Speak to an expert to learn how to unlock your enterprise’s productivity. #ServiceRocketGotYourBack

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