21/10/24

Transforming Service Management: From ServiceNow to Jira with ServiceRocket

See how ServiceRocket helped a customer switch from ServiceNow to Jira Service Management, cutting costs and boosting functionality.

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October 21, 2024

Transforming Service Management: From ServiceNow to Jira with ServiceRocket

See how ServiceRocket helped a customer switch from ServiceNow to Jira Service Management, cutting costs and boosting functionality.

Key Insights

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The customer migrated from ServiceNow to Jira Service Management to cut costs and enhance functionality. ServiceRocket facilitated the move with effective integration, automation, and a dynamic portal in Arabic. The transition reduced costs, delivered ROI in 1.5 years, and improved user satisfaction while maintaining critical functionalities and offering a unified view of assets.

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