Switch to High-Velocity ITSM with Jira Service Management Implementation Services
Break down information silos and build modern, customer-centric IT Service Management (ITSM) solutions with Atlassian's Jira Service Management (JSM). ServiceRocket is your Atlassian Platinum Solution Partner that can help make your implementation happen.
We're here to make your implementation happen
A successful Jira Service Management implementation requires a deep understanding of your organization, technologies, processes, integrations, and people. That's why we take the time to understand your business and desired outcomes to ensure a smooth and seamless integration of Atlassian JSM into your existing infrastructure.
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Frequently asked questions (FAQ)
Jira Software is a versatile project and issue tracking tool built specifically for software teams, while Jira Service Management (JSM) is built on the Jira platform and tailored for service management and customer service. JSM incorporates additional service management-specific features such as service desk, SLA management, and customer portals, making it ideal for handling service requests, incidents, and other ITSM processes. It aligns with ITIL practices and emphasizes customer communication. Jira (Software), on the other hand, is more broadly focused on project management and software development. The choice between them depends on the organization's primary needs, with JSM catering mostly to IT service and support teams. Jira Service Management and Jira Software can be used together for optimal collaboration benefits.
Short answer: Yes! JSM offers shorter implementation times, seamless integrations with development tools, and transparent, easy to understand pricing, all while keeping your Business, Dev, and IT objectives aligned on the same platform. With a user-friendly, easy-to-use UI, JSM allows teams to get started quickly.
Jira Service Management licensing prices are based on the number of “agents” (users able to edit/work on requests). Customers (users submitting requests) can access the product for free and do not need a license. Additionally, there are three different plans for JSM on Cloud: Standard, Premium, and Enterprise, each providing varying levels of features and capabilities. The chosen edition influences the overall cost, with Premium and Enterprise editions offering additional functionalities.
Jira Service Management is always free for small teams with up to 3 agents and minimal service desk needs.
As a Platinum Solution Partner, ITSM Specialized partner, and trusted collaborator with Atlassian for over two decades, an implementation partner such as ServiceRocket brings a wealth of knowledge, and a proven track record in delivering successful JSM solutions. At ServiceRocket, we recognize that every organization has unique needs, and we excel at tailoring JSM solutions to fit your business seamlessly. From consulting to ongoing support and maintenance, ServiceRocket offers comprehensive end-to-end assistance. Our team of Atlassian experts are here to help you navigate the complexities, provide valuable insights, and address issues effectively. We’ve got your back.
Jira Service Management implementation services refer to the suite of professional services provided by Atlassian Solution Partners to help organizations configure and optimize their JSM instances. The services provided are designed to ensure a smooth and seamless integration of JSM into the organization’s existing infrastructure. ServiceRocket’s software implementation expertise includes migrations, consolidations, integrations, licensing, user training, and managed services.