Customer Stories

This direct marketing company specializes in direct-to-consumer ads for health and beauty products via infomercials, social media and more. Many of the brands they work with provide a unique marketing opportunity via celebrity endorsements.

A fast-growing global gaming and technology company recently acquired several gaming studios and had plans to bring even more into the fold over time. However, many of the studios they acquired had existing Atlassian instances, which caused a problem: their current Server instance didn’t have enough open user spots to merge these acquisitions, and moving to the next tier meant paying for more users than they’d need. 

A cybersecurity company’s contract was up for renewal with ServiceRocket. But before they extended, they wanted to understand how we delivered ServiceRocket’s Atlassian Managed Services. This would provide them with expert guidance on improving their customer support operations.

One of the world’s largest music and audio streaming services, this company’s open-platform service enables users to enjoy music from a diverse global community with a quality audio experience, while composers access robust data analytics.

QuinStreet selected ServiceRocket to plan, execute, and manage the deployment of Atlassian Jira Software, Jira Service Desk, Confluence, Fisheye, and Crucible to gain essential insight and control over its project and issue management operations.

The IT team at Qantas needed an Atlassian expert to help move JIRA and Confluence to the cloud. They chose ServiceRocket to help with this migration, and continue to rely on ServiceRocket to drive adoption of Atlassian software across the enterprise. Since their initial scope-of-work, Qantas has relied on ServiceRocket as a strategic Platinum Expert Partner for a wide variety of Atlassian needs.

Expanding into the Asia-Pacific (APAC) region after the product acquisition was a no-brainer for an American-based cloud computing software and services company. However, without a local support team in the region and a time difference averaging 12 hours, it was almost impossible for their U.S.-based customer support team to offer quick and efficient support.

This next-generation learning company provides K-12 students and educators with cutting-edge educational solutions that combine new ideas with fresh perspectives and interactive methods.

ServiceRocket developed a specialized set of JIRA plugins for Polycom. The solution also required a service oriented integration approach, one that would be flexible enough to allow for changes in data formats and type changes without requiring developer involvement.

Earth Hour needed help to increase communication throughout their organization, which in turn would make it easier to share their message externally and have it become actionable by millions of people. ServiceRocket made this possible by delivering valuable Confluence education to key collaboration leaders within the Earth Hour’s Global division.

Cochlear’s project involved implementing both Atlassian JIRA and Confluence while maintaining corporate compliance with guidelines for the use of computer software in the production of medical systems specified by the Association for the Advancement of Medical Instrumentation (AAMI TIR 36).

Major companies like Linkedin, Forbes, Estee Lauder, Nationwide, Xerox, and RiteAid have trusted DoubleDutch’s app for their events to deliver a first-class customer experience. But when sales and service teams use Salesforce to work on customer interactions and the software development teams use Atlassian JIRA to work on customer issues, teams don’t have a complete view of customer activity.