Customer Stories

January 8, 2024

Solutions that Improve Regional Support Performance

A leading data visualization software company landed a major client in the Asia-Pacific (APAC) region and began to expand into the European, Middle Eastern and African (EMEA) regions but lacked a presence there to handle the technical support issues that would arise with such a large organization.

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Communications Technology

Tech-Support Services

January 11, 2024

Solutions that Restructure Support Teams

Unstructured support teams can lead to a whole host of issues, as this open source platform for secure collaboration company quickly found out. With sales growing rapidly and a structureless support team unable to keep up with the demand, requests were piling up fast, affecting overall customer satisfaction with their communications service.
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Scientific Research

Jira

January 9, 2024

Solutions that Remove Jira Admin Overhead

This leading scientific research facility focuses on making sustainable energy and a healthier environment a reality for all. In-house research conducted in one-of-a-kind facilities serves to expand scientific research. 
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Gaming

Jira

January 10, 2024

Solutions that Reduce Jira Admin Workloads

This video game publisher is responsible for some of today's most innovative and well-known game brands. Their elite staff generates a growing collection of critically recognized games across PC, console and mobile platforms.
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Software/Technology

Managed Services

January 8, 2024

Solutions that Reduce Regional Response Times

A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.
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Event Management

Atlassian Products

January 9, 2024

Solutions that Provide Advanced Cloud Insights

A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.
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Software/Technology

Jira

January 10, 2024

Solutions that Reduce Frustration of Restructuring

What happens when internal restructuring changes how key tools are used and supported? This event management and ticketing website needed solutions and, through their ongoing partnership with ServiceRocket, we reintroduced to Jira Software.
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Technology and Innovation

Jira

January 9, 2024

Solutions that Organize Approvals with Jira

A leader in the connected technology industry, this organization gives people the power to build online communities. Their mission: create products that bring people together. 
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Government

JSM

January 9, 2024

Solutions that Mitigate Health Risks with JSM

A government health service was seeking a way to capture border declarations and manage the risk of COVID-19 transmission for anyone traveling between states.
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Software/Technology

Tech-Support Services

January 8, 2024

Solutions that Maximize Global Support Expansion

A leading app developer wanted to extend their support coverage globally but didn’t have agents in enough regions to cover all the required time zones. With a desire for 24-hour, five-day-a-week support, they were ready to find the right partner to help them succeed.
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Music Streaming

Managed Services

January 9, 2024

Solutions that Lead to Successful Atlassian Migrations

One of the world’s largest music and audio platforms partnered with ServiceRocket to seamlessly migrate multiple Atlassian products and get expert system administration.
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Software/Technology

Tech-Support Services

January 8, 2024

Solutions that Improve Regional Support Performance

A leading data visualization software company landed a major client in the Asia-Pacific (APAC) region and began to expand into the European, Middle Eastern and African (EMEA) regions but lacked a presence there to handle the technical support issues that would arise with such a large organization.
Learn more

Software/Technology

Tech-Support Services

January 8, 2024

Solutions that Improve Key Support Statistics

An industry-leading and fast-growing app development company wanted to improve their support performance but encountered roadblocks when attempting to tackle it themselves. With their current staff overloaded and their hiring budget stretched thin, they needed to strategically improve their support without exceeding their budget or staffing goals.
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