Customer Stories

A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.

What happens when internal restructuring changes how key tools are used and supported? This event management and ticketing website needed solutions and, through their ongoing partnership with ServiceRocket, we reintroduced to Jira Software.

A leader in the connected technology industry, this organization gives people the power to build online communities. Their mission: create products that bring people together. 

A government health service was seeking a way to capture border declarations and manage the risk of COVID-19 transmission for anyone traveling between states.

A leading app developer wanted to extend their support coverage globally but didn’t have agents in enough regions to cover all the required time zones. With a desire for 24-hour, five-day-a-week support, they were ready to find the right partner to help them succeed.

One of the world’s largest music and audio platforms partnered with ServiceRocket to seamlessly migrate multiple Atlassian products and get expert system administration.

A leading data visualization software company landed a major client in the Asia-Pacific (APAC) region and began to expand into the European, Middle Eastern and African (EMEA) regions but lacked a presence there to handle the technical support issues that would arise with such a large organization.

An industry-leading and fast-growing app development company wanted to improve their support performance but encountered roadblocks when attempting to tackle it themselves. With their current staff overloaded and their hiring budget stretched thin, they needed to strategically improve their support without exceeding their budget or staffing goals.

This direct marketing company specializes in direct-to-consumer ads for health and beauty products via infomercials, social media and more. Many of the brands they work with provide a unique marketing opportunity via celebrity endorsements.

A fast-growing global gaming and technology company recently acquired several gaming studios and had plans to bring even more into the fold over time. However, many of the studios they acquired had existing Atlassian instances, which caused a problem: their current Server instance didn’t have enough open user spots to merge these acquisitions, and moving to the next tier meant paying for more users than they’d need. 

A cybersecurity company’s contract was up for renewal with ServiceRocket. But before they extended, they wanted to understand how we delivered ServiceRocket’s Atlassian Managed Services. This would provide them with expert guidance on improving their customer support operations.

One of the world’s largest music and audio streaming services, this company’s open-platform service enables users to enjoy music from a diverse global community with a quality audio experience, while composers access robust data analytics.