1/3/24

How DoubleDutch Delivers Exceptional Service Connecting Salesforce and Jira

Major companies like Linkedin, Forbes, Estee Lauder, Nationwide, Xerox, and RiteAid have trusted DoubleDutch’s app for their events to deliver a first-class customer experience. But when sales and service teams use Salesforce to work on customer interactions and the software development teams use Atlassian JIRA to work on customer issues, teams don’t have a complete view of customer activity.

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March 1, 2024

How DoubleDutch Delivers Exceptional Service Connecting Salesforce and Jira

Major companies like Linkedin, Forbes, Estee Lauder, Nationwide, Xerox, and RiteAid have trusted DoubleDutch’s app for their events to deliver a first-class customer experience. But when sales and service teams use Salesforce to work on customer interactions and the software development teams use Atlassian JIRA to work on customer issues, teams don’t have a complete view of customer activity.

Key Insights

View Case Study

DoubleDutch solved this problem using ServiceRocket’s Connector for Salesforce and JIRA. By syncing customer data between Salesforce and JIRA, service, sales, and software development teams at DoubleDutch have a complete view of customer activity and saved 75+ hours per week updating issues and cases.Download the case study to learn how DoubleDutch did it and how ServiceRocket helped.

Highlights of the DoubleDutch Story

  • “Salesforce is the center of our knowledge. Everything has to tie into Salesforce.”
  • “I was surprised at how easy the integration was. We didn’t even really have last minute bugs”
  • “Sam (From ServiceRocket) did go the extra step to make sure that we had an optimal experience. I really appreciated that.”
  • “Once we rolled it out, the team came up with a bunch of new ideas about how else we could use this technology.”

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Download the customer story here

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