The Value Of AI In Jira Service Management From Atlassian
The Total Economic Impact of Jira Service Management
Economic Impact of AI
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Transform service delivery with collaboration and AI
275%
Return on Investment
$9.5M
Total Benefits
$2.3M
Savings by retiring previous solutions
275%
Return on Investment
$9.5M
Total Benefits
$2.3M
Savings by retiring previous solutions
275%
Return on Investment
$9.5M
Total Benefits
$2.3M
Savings by retiring previous solutions
Relied on by leading companies around the world
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In a study commissioned by Atlassian, Forrester Consulting interviewed IT and service management leaders across industries to analyze the impact of AI-driven capabilities in Jira Service Management.
Deliver exceptional experiences at scale
Learn what it means to work at high-velocity with Jira Service Management.
"We accomplished more in a year and a half with Jira Service Management than we did in four years with the legacy platform. We are spending about 60% of what the previous ITSM solution cost."
Chief Operating Officer, Financial Services
“From an operational efficiency perspective, bringing all teams onto one platform has been great because it gives us a brilliant lens over how we’re doing in so many different parts of the business.”
Manager, Global Service Management, Global Restaurant Chain
“Now, with our virtual service agent in the help desk channel, we have 24/7 availability. It can respond at any time of the day, no matter the question.”
Director of IT Operations, Home Services
“In addition to our IT service desk, we have also implemented Jira Service Management for our HR people operations team, employee experience, finance, recruiting operations, payroll, and benefits.”
Director of IT Operations, Home Services