Executive Series
10/28/2025
28/10/2025
•
8:30 am
AEST
|
•
•
Sydney, Australia

Bridging the gap between Dev and Ops with Jira Service Management

Unlock the next evolution of customer service with Atlassian CSM & Bridge the Gap between Dev & Ops

Built on the same trusted foundation as Jira Service Management (JSM), Atlassian CSM extends service management capabilities beyond IT, empowering every customer facing team to connect service, support and operations in one unified platform.

Why Attend

Exclusive insights, hear directly from Mark Edwards, Principal Partner Solutions Architect ITSM at Atlassian, as he shares a first look at Atlassian Customer Service Management and the Service Collection, exploring the business applications and value they deliver.

Expert perspectives, learn how Jira Service Management bridges Dev and Ops, improving visibility, reducing friction, and accelerating incident resolution.

Interactive Q&A, ask your questions directly to experts from Atlassian and ServiceRocket during the live session.

Peer networking connect with other business and technology leaders over breakfast in a collaborative setting.

Who Should Attend

Senior leaders, ITSM professionals and customer experience executives looking to modernise their service delivery and unify customer operations across teams.

Sydney, Australia

October 28, 2025 8:30 AM
Register now

Register now

When

|

AEST

Tuesday
,
Oct 28
28 Oct
8:30 am
AEST

When

|

,

Where

477 Pitt Street, Haymarket NSW 2000, Sydney
The Collider Space, Stone & Chalk ScaleUp Hub

Address

477 Pitt Street, Haymarket NSW 2000, Sydney

Cuándo

,
28
de
8:30 am
AEST

Dónde

477 Pitt Street, Haymarket NSW 2000, Sydney
The Collider Space, Stone & Chalk ScaleUp Hub

Dirección

477 Pitt Street, Haymarket NSW 2000, Sydney

Jumpstart with these highlights

Empieza con estos cortos destacados

Sydney, Australia

Speakers

Mark Edwards

Mark Edwards

Principal Technical Architect ITSM, Atlassian
Mark Edwards, Principal Technical Architect ITSM, is part of the Partner Solutions Acceleration Team and assists Partners and Customers in accelerating their ITSM journey. He has worked in the banking industry in South Africa, implementing Enterprise Systems Management solutions. With over 10 years of experience at IBM, he emigrated to Australia in 2017. Mark has spent most of his career in pre-sales consulting on Service Management and Managed Services
Rob Castaneda

Rob Castaneda

CEO & Founder, ServiceRocket
Rob is the Founder and CEO of ServiceRocket and is very hands-on. Together with his team, he's worked on some of the most exciting and unique solutions delivered with Atlassian, Miro and other technology around the world. Born in Sydney, and based in Silicon Valley, Rob gets out of bed each day aspiring to be the most reliable partner in the acceleration of growth for ServiceRocket's customers, partners and Rocketeers and works closely with the University of Technology, Sydney.

Speakers

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Highlights from previous events

Momentos destacados de eventos pasados

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