DoubleDutch provides mobile applications and performance analytics for events, conferences, and trade shows for more than 1,000 customers including SAP, UBM, and Urban Land Institute. Founded in 2011, DoubleDutch was recently named to Inc. 5000’s list of fastest growing private companies.
Major companies like Linkedin, Forbes, Estee Lauder, Nationwide, Xerox, and RiteAid have trusted DoubleDutch’s app for their events to deliver a first-class customer experience. But when sales and service teams use Salesforce to work on customer interactions and the software development teams use Atlassian JIRA to work on customer issues, teams don’t have a complete view of customer activity.
DoubleDutch solved this problem using ServiceRocket’s Connector for Salesforce and JIRA. By syncing customer data between Salesforce and JIRA, service, sales, and software development teams at DoubleDutch have a complete view of customer activity and saved 75+ hours per week updating issues and cases.Download the case study to learn how DoubleDutch did it and how ServiceRocket helped.
Highlights of the DoubleDutch Story
